Yellowtag classic service:

Yellowtag is the world's fastest owner tracking service dedicated to loss prevention. Each Yellowtag carries a unique email address, which requires activation before use. A message sent to your Yellowtag email address is passed on to you as an SMS text alert and email within 15 minutes, worldwide.

Yellowtag Telefind service:

A simple call to a Phone number is instantly and automatically routed to the owner's contact number by our system. Additionally, Our Telefind service automatically sends an SMS text alert and email message and records and saves the voicemail message from the caller, just in case the owner missed the call.

Usually this is due to poor connectivity from your service provider to our server, and is often transient. Please try to access the web site later or let us know on support@yellowtag.com

Each Yellowtag carries a unique email address / I.D number. This identifier needs to be activated to enable Yellowtag to forward your email / telephone / SMS text messages. Remember, you have to register just once and then you can activate any number of Yellowtag email addresses in your portfolio.

To make sure that 'activation' is completed in an authorised manner, each Yellowtag product carries a keycode. The Keycode is generally printed in RED or clearly labelled and looks like HJBRT. The keycode becomes invalid after activation of your Yellowtag and cannot be used again.

When correctly activated, the tag will show in your portfolio with the expiry date.

The password email is sent out from our server within a few seconds and reaches most users within a minute. Failure to receive the password email is nearly always due to typo errors in the user's email address or local Spam filter settings. PLEASE RE-CHECK if you have registered the correct email address, or if our login email has been rejected by your Spam filter. Any further problems ? let us know on support@yellowtag.com.

Please make sure you are using your email registered with us to login. If you are unsure about the password, you can ask us to resend it to you by going to the login page and clicking 'send password'. If you need to contact us please email us on support@yellowtag.com with the following information:

• Any error message that you are getting
• Your Operating system (Windows Xp etc)
• Your Browser and version (Internet Explorer 5.5 etc)

Some Yellowtag sets (e.g. AssetGuard) can have many labels with a common email address or ID number printed on all of them.

You only need to activate the set once for protecting multiple items. Once you've activated the set, just peel and apply labels to each item.

Registration is a 'one-time' requirement. Once you have registered and created your portfolio, you simply activate as many Yellowtags as and when required.

A copy of your incoming messages is stored in your portfolio. Just access this web site, login and then click on the 'Messages' button on the top bar. Your incoming messages are stored for 60 days. Also you can select a second person to receive your email and SMS text messages.

Changes to your email addresses, phone numbers and password can be made from the portfolio page after you've logged in.

LET US KNOW! You are normally notified by our automated service. However If your Yellowtag has expired, was not correctly activated or the sender has made a typo error you will not receive the messages. Please email us on support@yellowtag.com if you think that might be the case. We will make a note of your request and notify you when your item is reported to us.

All Yellowtag products are pre-paid and include subscription to the service for a term that varies from 6 months to 5 years depending on the product. At the end of subscription term, renewal is offered at 50% of the published online selling price. For example, renewal of a PetGuard currently costs UK £5.50 for a period of 1 year.

Your personal portfolio account information is on a secure server. This information is accessible only by you with your password from the Yellowtag website.

Any purchases that you make with your credit card on the website are transacted by a separate secure banking server using sophisticated encryption technology. We do not store your credit card details on our server.

We ask you to provide the absolute minimum of personal information to operate our service efficiently. We are registered under the Data Protection Act 1998. Read our privacy policy for more details.

*Terms and conditions apply.